Repair Procedures - canadian customers
In the event that your PowerFloat is in need of a yearly maintenance check, is damaged, or is not operating properly, then you will need to send it to our authorized repair facility. Contact the PowerFloat office to arrange shipping to the service facility.
PowerFloat office: 1- 877- 969-2233
The following instructions apply to both the ELECTRIC and CORDLESS models.
- Remove ALL accessories from the carrying case. Please ship only the PowerFloat, in it's case, contained in a protective box. Please note: PowerFloat will not be responsible for damaged cases due to shipping. Accessories may become lost or misplaced if left in the case at the repair facility. If your PowerFloat is a cordless model please include the extra batteries.
- Complete the Return Authorization Form and make three (3) copies.
- Fax one copy to PowerFloat at (403) 995-4434
- Include one copy in the case with your PowerFloat
- Retain one copy for your records
- Complete two (2) Shipping Document Labels
- One addressed to the repair facility
- One addressed to your clinic (to be used for return shipping from PowerFloat Inc.)
- Customers are responsible for all shipping costs. It is very important that your return-shipping label is correct. Please retain copies of all tracking numbers for your records.
- Please ship your PowerFloat by courier only. DO NOT ship via Canada Post and do not include cash or credit card numbers inside the case. If you do not have an account with a courier company, please notify the PowerFloat office and we will make arrangements for your return shipping. You will be invoiced accordingly and may make payment with a Visa or Master Card.
- A faxed quote of repair costs will be provided prior to all repairs being completed. Please complete the authorization portion of the quote complete with your credit card number and return it by fax to the PowerFloat office at (403) 995-4434.
- All questions or concerns regarding the repairs must be directed to the PowerFloat office at 1-877-969-2233. Calls to the repair facility WILL NOT be accepted. If you experience any problems with your PowerFloat upon the completion of the repair please contact the PowerFloat office immediately.
